The Peninsula New York, New York NY (United States) - Deals & Reviews

This hotel is one of the best I have ever stayed in. The location is superb, right on 5th Ave next to Central Park, the Apple Store, Moma & Sacks.The rooms are nicely decorated & are exactly like the photo I saw on the Booked.net website. The rooms & bathrooms are very clean and to a high standard. The Junior suite comes with a free chauffeur-driven mini cooper for 3 hours every day. The staff are extremely polite & professional. The concierge staff were very helpful & pleasant. The front desk was very professional especially Sutisa who met us at our check- in & gave us a free upgrade for our second room. Rooms 1 to 5 overlook 5th Avenue & have the best location. Its better to chech in advance what the view is from the room. This hotel has made all the difference to our holiday. It was the first time my sons visited ny and staying at the Peninsula was really an enjoyable experience. I would love to stay at this hotel or one from the same chaim again.

Great gym, pool and spa area.

While tastefully decorated, the rooms are smaller and with lower ceilings than at the comparable mid-town hotels (Four Seasons, St Regis), so for longer stays it feels more cramped. I had the largest type of room there is below the suite, but the Grand Luxe King space principally goes to a very large bathroom rather than space in the bedroom.

The staff were very gracious and accomodating of small children. The room was very clean and housekeeping was very responsive. This will be our new New York destination!

Location and spa.

Service was uneven (especially room service), and the bar next to reception was boring. Room service was pricy (even if we were happy to pay $1000+ per night for a suite).

Peninsula Spa(including gym and indoor swimming pool) opens 5:30 in the morning. So I could use it before I went to the office.That helped a lot to keep my energy.

The location is great!

The hotel service is spotty. There are days when turn down service happens and days that do not. Room service breakfast was never able to accurately have things as I asked. Each morning, there was something missing/forgotten/wrong. Whenever I call concierge, housekeeping/front desk etc. I am always put on hold for a long time.

excellent top quality hotel with unbeatable location

expensive - particularly breakfast and room service.

Everything. It was perfect.

Room was a little small but I can't complain for the price I paid.

The location of the hotel is superb, and the staff were extremely attentive and helpful at every level. It was my second stay at this hotel and hopefully it will not be long before I stay for a third time, that's how much I enjoy it.

We booked this hotel last minute and received a great deal on a suite that accomodated 3 adults and 2 children! For the luxurious value, definately the best price by far of all the better hotels in that area! Their pool was open too unlike Trump which was closed for renovations! The concierge was key in making our stay work with reservations and room service and house keeping made sure we always had what we needed and wanted! It was clean, kid friendly and the spa/fitness/pool area was great! At the end we had several of us very sick with a stomach flu and the staff were great!

The front desk was hit or miss! Most of the people were accomodating and nice but at least one person couldn't have found his way out of a paper bag. I had to ask several times for robes for my children and even then they werent there when we arrived. Another woman was less than accomodating in that she didnt seem to understand my need. Other than those two people, whom I might add the hotel was redeemed by others and my needs were met graciously and promptly...I Found all the staff to be of high quality!